Shipping policy

Shipping Policy
At Ogmie Heater Solutions, we provide factory-direct, high-performance components for diesel heaters. By shipping directly from our production facility, we ensure the best price and the latest technical upgrades for our customers worldwide.

1. Shipment Processing Time
All orders are processed within 24–48 hours (excluding weekends and holidays). You will receive a notification email once your order has been dispatched.

2. Shipping Rates & Delivery Estimates
We offer specialized, tracked shipping to Europe and worldwide.

Estimated Delivery Time: 7–15 business days.

Shipping Cost: Calculated at checkout (or Free Shipping if applicable).

Note: Delivery delays can occasionally occur due to customs processing or local carrier peak seasons.

3. Customs, Duties, and Taxes
Ogmie Heater Solutions is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Important Information regarding VAT:
Please note that we operate on a B2C (Business-to-Consumer) basis for international exports. We do not provide formal VAT invoices. Our pricing reflects the factory-direct export value. If you require a VAT-deductible invoice for business accounting, please be aware that we cannot provide this document at this time.

4. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 48 hours. You can track your "Precision Upgrade Kit" every step of the way to your door.

5. Damages
If you receive your order damaged, please contact our support team at info@ogmie.com within 48 hours of delivery. Please save all packaging materials and damaged goods before filing a claim.