FAQ
Find the right upgrade, check the fit and know what to expect before ordering. If you are unsure, contact OGMIE with your heater model and clear photos of the existing parts.
Choosing the right parts
Will these parts fit my diesel heater?
The 2kW, 5kW or 8kW label alone does not confirm compatibility. Check the model, voltage, connectors and dimensions for the component you want to replace. Send us photos of the heater label, existing part and connectors so we can help check the match before you order.
Which upgrade should I choose?
Choose by the problem you want to solve: phone control, warm air routing, fuel pump noise, ignition repair or a mains power supply. Our diesel heater accessory buying guide compares the options and the checks needed for each.
What is the difference between the WiFi Smart, Pro and Ultra kits?
Smart includes a mainboard, WiFi LCD controller and standard wiring harness. Pro adds a 5m extension cable. Ultra includes the extension cable and a CO alarm/controller. This is a hardware upgrade for compatible heaters, so confirm your mainboard and connector configuration before selecting a version.
Can I use the WiFi kit without campsite WiFi?
The kit also offers local Bluetooth phone control within range and a physical LCD controller. WiFi app functionality depends on the required network setup. Tell us how you plan to connect if you need help choosing.
What comes with FlexDuct, and how do I check the fit?
The FlexDuct kit includes one flexible warm air duct extending up to 150cm and one 360-degree adjustable outlet connector. Check the heater's outlet diameter and connection style. Follow the heater manufacturer's duct length and routing requirements.
Are all fuel pump kits quieter replacement pumps?
No. Basic is a standard replacement option. Standard and Ultra include a low-noise pump; their package contents differ. Check the current fuel pump kit comparison, select the correct voltage and confirm the pump specification. Mechanical ticking may still be audible; results depend on the pump and installation.
Can I install the parts myself?
The work depends on the part and your heater. A controller/mainboard upgrade is different from replacing ducting. Read your heater's instructions and confirm the electrical connections and component fit before starting. If you are unsure, use a qualified installer.
Delivery and order support
Where do you ship, and how long does delivery take?
Delivery availability depends on the destination. Orders are normally processed within 24–48 hours, excluding weekends and holidays; the published delivery estimate is 7–15 business days. Check the shipping policy and your destination at checkout. Contact us before ordering if your destination is not available.
Where can I find my tracking information?
A shipment confirmation email is sent after dispatch. Check your inbox and spam folder, or use Track Your Order. If you need help, email info@ogmie.com with your order number.
What if a part arrives damaged or I need to return it?
Contact info@ogmie.com with your order number and a description of the issue. Include clear photos for a damaged item and keep the packaging. Read the refund policy for return conditions and the next steps.
Need help before ordering? Send your heater details to OGMIE. For distributors, resellers and OEM enquiries, include the product, quantity and delivery country.